Frequently Asked Questions

Registration & Account

How do I create an account?

To create an account all you need to do is click the sign up button, follow the prompts and fill in the fields correctly. Once you have completed this, you will receive an email verifying your account. As soon as these steps are finalized, you are ready to go!

Forgotten Password?

Have you forgotten your password? Don't worry it happens all the time! Click on the 'Forgot Password?' link. You will need to fill in a few details, following this you will recieve an email allowing you to reset your password. Alternatively, contact player support and one of our friendly staff will help you with this process.

How long does a deposit take to reach my account?

Your deposit should be instant! If the funds have not been added to your account please do not hesitate to contact the player support.

What currencies are available?

Currently we have EUR, USD, AUD, NZD, CAD, BTC, LTC and USDT. If you're looking for more information head to our 'Payment Options' page.


I havenʼt received my verification email?

Please be sure to check your spam and junk folders as some email providers may detect the email as such. If it still hasn't been sent to your email account please contact support and they will be able to send through a new verification email.

Can I have multiple accounts?

No, it is prohibited to have multiple accounts. Users can register only one account and we only allow one account for each computer / IP address / household.

Can I add different currencies to my account?

Yes! Simply head to the 'Wallet Page' and add any one of our currency options.

Deposit & Withdrawals

What deposit methods are available?

We have many different methods available to deposit. Please visit our 'Payments Page' to learn more about our wide variety and pick a system that best suits you.

How long will it take for me to receive my winnings after I request a withdrawal?

Our goal is to ensure players receive their winnings fast and efficiently. Most withdrawals will be processed instantly, however, there might be some cases where more time is required. After the withdrawal has been processed the length of time it will take to arrive in your pocket will depend on which payment method you have used. For more information on the average times for each payment system check out our 'Payments Page'.

Is there a minimum and maximum withdrawal amount?

The minimum amount withdrawable is 20 EUR. The maximum amount withdrawable is 30,000 EUR a month. However, this amount is negotiated for VIP players at the casino's discretion.

Promotions & Bonuses

What is a bonus?

A bonus is additional money that can be added to the players account. So what is the catch? The only catch with a bonus is that it must be wagered through before you can withdraw it. The amount that needs to be wagered varies depending on the size of the bonus.

How do I find out how much I have left to wager?

It's simple! Just check in the account section underneath bonuses. If you have any issues with this contact our support team and they can help you out.

Are there any other rules when it comes to bonuses?

Yes, you will not be able to withdraw the bonus money until it has been wagered. You will not be able to utilize the purchase feature button. There will also be a maximum bet limit on the bonus.

The Casino

Are all games available in cryptocurrency?

All games are available in fiat currency, but some providers are inaccessible with cryptocurrencies. Please be sure to check out our game category specific to 'cryptocurrency games'.

Can I test out the games before I use real money?

Yes of course! All slot games on the casino have demo versions that are available. Feel free to browse, test, compare and decide on your favourite games before making a deposit.

What happens if the game freezes whilst I am playing it?

In most cases the game will just continue where you left off. However, if your computer freezes or you lose internet connection the game will be played to completion on the server end. In this case, any winnings will be credited into your account.

What if an error or technical issue occurred in the casino?

Don't worry! Every spin and bet placed is stored in our database to deal with these issues. If you feel that an error has occurred please speak to our support staff and they are there to help!


Is my information secure?

Absolutely! Our website runs on 128-bit SSL (Secure Socket Layer) encryption, this ensures all data is safe and secure. All of your credit card details and personal information is under the reliable protection of security professionals.

Do I have to verify my documents to withdraw from my account?

Yes, in order to comply with our Curacao license we require all players to upload documents to verify their identity. This is to ensure that we create a safe and regulated environment where you can fully enjoy the full extent of the website.

Can my documents be refused?

Yes, we must be in accordance with the rules stated on our Curacao license. In cases, where it is necessary, we will ask for more or alternative document copies.

How long does it take for my documents to be verified?

We try to get all documents verified as soon as possible, however, this is not always the case! Please feel free to contact our support staff for an update on your document verification.

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